Frequently asked questions

Photograph the claim form and supporting documents and send them online — it takes less than 2 minutes. You can also drop them off at a branch.

72 hours on average once a complete file is received. You can follow every processing step in real time.

The 72-hour window starts once a complete file is received. If a document is missing, we tell you so you can send it without starting the whole process again.

Every processing step is visible online and you are notified at each change of status, right through to the transfer.

Yes: your spouse and children can be added to your contract, whether on an individual plan or a group contract, subject to your employer’s terms.

We guarantee reimbursement for 30 days, so that you can take out cover with peace of mind.

Yes. Our advisory and audit work is precisely about reviewing your existing contracts, running tenders and optimising your cover.

At the 1,200 contracted providers in our network: clinics, pharmacies, laboratories and opticians. Outside the network, you pay up front and are then reimbursed.

Our online directory is geolocated: it shows you the nearest contracted clinics, pharmacies, laboratories and opticians.

Hospital cover operates around the clock, and our teams support complex cases throughout the course of care.

Clinics, pharmacies, laboratories, opticians and medical practices can join the network: write to us from the Contact page and choose the “partnership” subject.

Fill in the call-back form or contact us directly: an adviser will prepare a tailored study within 24 working hours.

On behalf of an insurer, we handle the administrative and operational management of contracts: enrolment, direct billing, claims processing and reporting.

Group contracts are tailor-made, with cost control and reporting for the HR department.